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Terms & Conditions

1. Your Details
2. Contract
3. Payment
4. Product Description
5. Pre-Order Items
6. Ex-Display Items
. Self Assembly Products
8. Returns and Refunds

1. Your Details

The following information will be required when you place an online order:


We sometimes pass on your telephone number and/or email address to our courier incase they need to contact you regarding delivery.

If payment is made using Paypal, we may use this email address, if different to the one you provided, to contact you regarding your order. We will only do this if the email address you provided when placing your order is invalid or we believe you are not receiving emails to the email address you provided.

We cannot take responsibility for third parties gaining access to you details whilst visiting our site. Please check your internet settings. We will take all reasonable care to keep your personal data and order details secure. 

If you do not wish to receive email updates or offers from us please let us know at

2. Contract

All of our products sold within our shop and all those listed on our online shop are intended for domestic use only. If you are a commercial customer, you are welcome to purchase from us, but please be aware that our products have not been tested and/or verified for commercial use and therefore we can offer no guarantee of the durability of the product/s and commercial use will void our returns policy. If item/s are purchased for trade/business/commerical use, the purchase is at the customers own risk.

Every transaction must accept the Terms and Conditions in addition to the Delivery Terms and Conditions.

Customers must be over 18 to order from us.

We reserve the right to cancel your order at any time and to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. 

Sometimes we cannot fulfil the order due to the following reasons:


All parcels are sent wih an invoice inside, showing amount paid. Please contact us if you would prefer there not to be an invoice inside. 

3. Payment

The Billing Address must be where the payment card is registered to. We allow tranactions to go through and process your payment but if our finance team informs us that any details are not correct, for security reasons, we have the right to refund the balance, and ask the customer to make payment again with the correct address details. If the customer cannot give correct details, then we have the right to cancel the order.

Payment for all orders is at point of sale and not at point of dispatch. Prices are inclusive of VAT (where applicable) and are in Pound Sterling. The total cost of your order is the price of the products ordered plus delivery. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Payments will only be authorised if the customer can confirm the card belongs to them. We have the right to contact you and check details and refuse to process the order if we are unhappy with the security of the payment given.

4. Product Description

All prices are in Pounds Sterling and are inclusive of VAT.  We try our best to ensure that all details, desciptions, photographs and prices of products on our website are accurate and kept up to date. On photographs, only the product in the description is for sale and not props or products in background.


5. Pre-Order Items

If the status, on the product description, states Pre-Order, this means the item is not currently in stock but we are expecting to get this item in again and you are able to place an order for this item so it is reserved for you. Your credit card will be charged for the full amount when you place your order. We do not always have a date for when the item is due back in stock but try our best to display an estimated date where possible. Please contact us and we can give more information about the particluar product you are ordering. Sometimes we are reliant on the stock levels and the information given to us by our suppliers and therefore sometimes dates given can be subject to change. You can cancel your order at any time and recieve a full refund.


6. Ex-Display Items

Any products being sold as an ex-display item will have this clearly marked on the product description. We will not offer full refund if you change your mind. Like with all other items, if you change your mind, we only refund for the product and not the delivery costs.


7. Self Assembly Products

Self assembly items can only be returned if they are in an unused condition and no attempt has been made to assemble the item. We will not accept returns for self-assembly items if they have been partially or fully assembled. If we do accept the return, after you have filled in the online returns form, once we received the item it will be fully checked and if there are any signs of the item being unpacked and attempts of assemble, we will not give a refund and it will be your responsibility to get the item shipped back to you. We can organise the item to be shipped back to you but a shipping payment will be charged.


8. Returns and Refunds

Fill in the returns form on our website if you have received a damaged or faulty product. Customers have 7 days to report a damaged item. We will send you a replacement. 

Fill in our returns form on our website if you have changed your mind, and would like to return you item/s. Customers have 14 days from delivery to request a return. 

Please wait for confirmation from us before sending any items back. Do not send your item back to us without our confirmation as you will not be entitled to a refund. Please do not select Return to Consignor with DPD unless we have given permission to return your item by this method. Any cost that we incur from this using this option will be passed on  to the customer and will be deducted from any refund requested.

We will not refund for custom made items or items that we have ordered in specially for a customer.

​We will authorise you to return the item and a refund will be given if the following criteria are met:

Return address: 

Returns Department
ARBOL house (OVO home LTD)
Unit A7, Flexspace
Zone 1 Deeside Industrial Estate



We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

If you purchased more than one item and received our free shipping over £70 spend offer, and you return an item, resulting in your order total going below this £70 spend offer, we will deduct our standard shipping charge of £4.95 from the refund.

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